Stringee

Ship real-time conversations without rebuilding your stack. Start by wiring a secure token service on your backend, then initialize the Stringee client in your web or mobile app. With a single sign-in, users can place in-app voice calls, receive incoming rings, and handle events like connect, hold, and end. Need to speak to a phone number? Bridge from the app to the public phone network, or route incoming numbers straight to a signed-in session. Every interaction is captured through call logging—duration, timestamps, participants, and agent notes—so you can audit, bill, and analyze without extra plumbing.

Spin up video collaboration in minutes. Your server creates a room and issues join credentials; your client joins as host or participant, with controls for camera, mic, and screen share. Configure layouts (grid, spotlight), manage roles, and mute participants from the host interface. Drop an embeddable player into a webpage, dashboard, or even a slide deck to bring live video into presentations. For workshops or product demos, let attendees raise hands, promote them to speak, and persist session metadata to your analytics pipeline alongside call logs.

Use messaging and SMS to automate customer touchpoints. Create a unified thread in your app for chat, then trigger texts for OTP, order updates, and reminders. Fallback from push to SMS when users are offline, and track delivery receipts and replies to keep the conversation state consistent. Build flows such as “chat → call” escalation or “missed call → SMS follow-up” with simple event hooks. Sync messages, call details, and tags to your CRM via webhooks so agents always see context—purchase history, previous tickets, and language preference—before they answer.

Stand up a full-service support operation with the hosted contact center and open APIs. Define IVR menus, business hours, and routing rules (skills, priority, round-robin). Expose a browser-based agent workspace with status controls, warm transfer, and notes after each interaction. Supervisors can monitor queues, filter by campaign, and review performance using the same call logging data. The API design makes it straightforward to distribute activity to other systems—issue trackers, data warehouses, or BI tools—through REST endpoints and webhooks. Whether you’re launching telehealth triage, a marketplace with masked numbers, or a sales team dialer tied to your CRM, you can move from prototype to production quickly and scale without re-architecture.